Website

The content of this website has been compiled with the utmost care. Nevertheless, it may happen that there are any inaccuracies on it. CSN Groep B.V. is free to change information and data on this website without informing the user. CSN Groep B.V. is not responsible for any damage, loss of data or indirect damage associated with the information on this website.  

CSN Groep B.V. is not responsible for the pages of external organizations to which reference is made, from the domains to which this disclaimer applies. CSN Groep B.V. has no control over these websites and cannot take any responsibility for their quality or content. CSN Groep B.V. cannot therefore be held liable for any damage, loss of data or indirect damage associated with the information on these websites.

Cookies

Cookies are small pieces of information that your browser stores on your computer.

www.csngroep.nluses cookies to recognize you on your next visit. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information related to personal identification. You can set your browser so that you do not receive any cookies when you visit www.csngroep.nl.

We use external advertising technologies from a reputable third party to gain insight into the behaviour of visitors to our website. The purpose of this is to determine the effectiveness of internet advertisements on our site and the sites of third parties.

Privacy Statement

Identity

CSN Groep B.V., registered with the KVK under number 32074228, is responsible for the processing of personal data obtained via our website csngroep.nl and for the use of cookies. 

CSN Groep B.V. respects the privacy of all customers and users of our website. We ensure that the personal information you provide is treated confidentially. This privacy statement applies exclusively to the solutions and services of CSN Groep B.V. You should be aware that CSN Groep B.V. is not responsible for the privacy policies of other sites that can be accessed via a link on our website. 

Personal data

CSN Groep B.V. processes personal data for the following purposes:  

• The drawing up and sending of an invoice for services or products provided
• Sending our newsletter and/or direct mail
• To be able to call or e-mail our customers if this is necessary in order to be able to carry out our services.
• To be able to inform our customers about changes to our services and products.
• To deliver goods and services to you
• Personal data if we are legally obliged to do so, such as data that we need for our tax return.
• Applications

CSN Groep B.V. will treat your data confidentially. Your data will only be used to provide the solutions and services you have purchased. This is understood to mean:

Invoicing in accordance with laws and regulations. To do this, we need the following information from you:  

• Organization Name
• Gender, for the right salutation
• Initials or first name and surname including any infixes of the contact person
• Address details of the organisation
• Business e-mail address
• VAT number
• CoC number

Handling payment in the case of the payment condition direct debit: 

• The account number from which we can collect
• Name and signature of authorised contact person

If you purchase one of our (managed) services, your data will also be used to notify you of this: 

• Updates
• Malfunctions and maintenance

Failure to provide the requested personal data correctly or incompletely may result in:  

• Invoice that does not comply with laws and regulations
• Not being informed of updates, malfunctions and maintenance or other relevant information about the (Managed) Services.

In order to be able to carry out marketing activities: 

• We are happy to offer our solutions and services to our customers and interested parties (even after termination of the contract).

Sharing of personal data with third parties

CSN Groep B.V. does not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. CSN Groep B.V. remains responsible for these processing operations.

Right of access, rectification or erasure of personal data

You have the right to access your personal data. If you want to change your data, you can indicate this by e-mail. We will then make the desired adjustment. If you want us to delete your data, you can also let us know by e-mail.

Storage period

Your data will be kept as long as the law requires. This means, for example, in the case of invoice data, a maximum of 7 years.

How we protect personal data

CSN Groep B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data is not properly secured or there are indications of misuse, please contact us.

This privacy statement is subject to change without notice in the event of changes to the business operations of CSN Groep B.V.. We recommend that you consult this privacy statement regularly.

Filing a complaint

If you have a complaint about the handling of your personal data by CSN Groep B.V., you can always contact us. You can report your complaint to us by phone or e-mail. If a suitable solution cannot be found for you, you can submit your complaint to the Authority for Personal Data via the following link:

https://autoriteitpersoonsgegevens.nl/nl/voordat-u-een-klacht-indient